NAS Pro
Manage your NAS like a Pro!
With NAS Pro you can supervise all important information, events, network traffic, tasks and health of your home server. Supported systems: Synology, QNAP and TrueNAS.
Frequently Asked Questions
Detailed guides for setup, 2FA, Wake-on-LAN, QuickConnect, and troubleshooting across Synology, QNAP, and TrueNAS.
Open NAS Pro and connect to the desired server with a 2FA-enabled account.
When the Authentication Required screen appears, ensure you check the "Remember me" checkbox.
Tap Login to authenticate. Your session token will be saved securely in Apple Keychain so Widgets and background refreshes can access your server seamlessly.
Open NAS Pro and locate your saved server in the servers list.
Swipe right on the target server row to reveal quick actions.
Tap the "Wake on LAN" button (power icon) to dispatch a Magic Packet across your local network.
Ensure your NAS motherboard and router have Wake-on-LAN enabled in their respective power/energy settings.
Follow these best practices when connecting via Synology QuickConnect:
Enter only your plain QuickConnect ID (e.g.
MyNAS), not the full URL or web address (avoidhttps://MyNAS.quickconnect.to).Toggle the HTTPS switch on/off in the connection settings to test both secure TLS and fallback ports.
Verify that QuickConnect is enabled and operational in DSM Control Panel → External Access → QuickConnect.
If you are on a restricted corporate Wi-Fi or VPN, QuickConnect relay traffic may be blocked by your network administrator.
If you continue experiencing connection issues, please send us feedback using Debug Mode and we will gladly inspect the network trace.
If you encounter an unexpected error, crash, or unsupported module on your NAS model, you can capture a sanitized diagnostic trace:
Open NAS Pro and tap the three dots icon (•••) in the top left corner.
Open Settings and enable the Debug mode toggle.
Log in to your server and navigate to the problematic module or trigger the action that causes an issue.
Allow 1–2 refresh cycles for diagnostic logs to populate.
Return to the main screen, tap the three dots icon, and select Send Feedback.
Your mail client will open with the diagnostic log attached. Add a brief description of the issue and send it to our team.
Note: Debug logs contain API response codes and schema structure only. Your server passwords and encryption keys are never included.
Your NAS Pro in-app purchase and Supporter subscription can be restored on all iPhone, iPad, Mac, and Apple Watch devices linked to the same Apple ID, including Family Sharing groups:
Open NAS Pro and navigate to Settings → Premium Features.
Tap the "Restore Purchases" button at the bottom.
Authenticate with your Apple ID if prompted. Your premium access will unlock immediately.
If your purchase does not restore automatically, try the following steps:
Ensure you are signed into the exact same Apple ID in iOS Settings that originally made the purchase.
Check Settings → [Your Name] → Subscriptions to verify that your subscription is active.
Restart your device to refresh your local Apple StoreKit receipt cache.
If you still need assistance, contact us with your Apple receipt and we will resolve it promptly.
Introduced in DSM 7, Adaptive Multi-Factor Authentication (Adaptive MFA) is an intelligent security layer that evaluates login context (device fingerprint, IP address, geographical location, and attempt frequency) to dynamically determine when a secondary verification step is required.
When Adaptive MFA evaluates an attempt:
Logins from trusted local devices or known IP addresses proceed smoothly without prompting for extra factors.
Logins from unfamiliar networks (public Wi-Fi, unfamiliar VPN endpoints, or foreign locations) trigger an adaptive challenge.
Unusual login times or repeated failed attempts trigger stricter verification to safeguard administrator accounts.
Didn't find what you were looking for?
Our engineering team is happy to help with server connection issues, feedback, or feature requests.
